I was sent an 8oz bottle of this in the Fig variant by a US friend. I really don't know whether to thank her or to kick her (I won't kick you when I see you in the summer Mary, honest) because I love the stuff, but it's potentially an absolute pain to get hold of in the UK.
The idea of a cleansing conditioner is that it doesn't dry out the hair or strip out dyed colour as much as shampoo does - it's like using a cleansing cream for your face rather than a foaming cleanser. You can condition-wash with a normal conditioner (something quite simple and low or no silicones tends to work best) but I found the texture of Wen works particularly well; it's a thick gel cream that coats every strand to clean it. You do need to use a lot of it to work; the man behind Wen, Chaz Dean, recommends about 40 pumps for one wash (seriously) and I don't think I used quite that much, but I did use the bottle up in 10 washes (I wash my hair every other day.) I found it does work best if I wet my hair thoroughly and then apply the Wen, give it a bit of a massage, and then leave it on in the shower for a few minutes while I wash etc, then massage again and rinse out thoroughly. This is vital; you do have to rinse out very well. I then put a little bit (20p piece size) through the length and ends of my hair as a leave-in conditioner/styling cream.
So, what do I like about it?
It leaves my hair feeling very soft and smooth, but not lank (used in the way I describe.) When I ran out and went back to my current shampoo and conditioner (Oribe, which is very good) I did feel that my scalp was drier and the lengths of my hair were less soft.
It's handy only having to use one product to clean, condition and style. (Of course, I use the term 'style' loosely - all I mean by that is some sort of creamy product I can bung in my hair to stop it looking frizzy; I don't blow dry or anything.)
What I don't like about it?
I'd say that my hair definitely feels like it needs a wash at the end of day two (with the Oribe, it still has good volume and doesn't look noticeably like a wash is needed at this point.) I think that I'd personally find it necessary to do a wash with normal shampoo occasionally with this system.
Here's the kicker:
In the UK, you can only buy this from Guthy-Renker. I have never bought anything from Guthy-Renker, but from the website it appears that they only sell products through 'memberships' where you are automatically sent new kits every 30-90 days, depending on the brand. If you google Guthy-Renker, you find posts of consumers complaining of finding it difficult to cancel their membership, or cancelling and still being charged. This makes me wary of ordering.
It's also £50 for 3 months' supply (2 16oz bottles of the product, which should last just about 3 months on my longer-than-shoulderlength hair.) The kit also includes a styling cream, an intensive hair mask, a texture balm and a comb, and I don't want any of those things, I just want the cleansing conditioner. I can't buy that on its own though.
I'm torn. I like the product a lot, but I hate (even potential) hassle of any kind. I've emailed QVCUK asking them if they plan to stock it, as it is also sold through QVC in the US. They have no immediate plans to, but have passed my email on to their buying department.
The (Guthy-Renker) website for the product in the UK is www.wenhaircare.co.uk. They don't stock all the variants that the US have (including the Fig) - they stock the Almond Mint and Cucumber Aloe versions only.