I don't shop at HQHair.com very often, because I've had experiences in the past where items I've ordered have been notified as out of stock after I ordered, and have taken ages to arrive. I've also heard from others of bad customer service experience, and, frankly, there are a lot of alternative e-tailers that work harder at the customer services side of the transaction that I'd rather give my money to.
Recently HQHair ran a 25% off code, and on 10 December I placed an order using that code, mainly in order to buy an eye cream as part of Mr London's Christmas present. I purchased the Skinceuticals eye balm (priced at £60, so £15 off, which seems like a great bargain.) At least, it seemed like a bargain, until I went to wrap the bloody thing today, and saw that the expiry date is 02/10. That's three months away.
So, now I'm going to have a nightmare with their customer services department actually trying to get hold of anyone in the first place, and it's anyone's guess if they'll agree to exchange it when I'm outside of the 7 day return period and it's technically within date.
Bah humbug, HQHair.